Frequently Asked Questions

Wheelitin is a platform that connects car owners with certified, verified mechanics and auto repair service providers across the UK. We make it easy to get quotes, compare prices, book services, and manage your vehicle maintenance all in one place.

Yes! Posting job requests and receiving quotes is completely free for car owners. We only charge a small service fee when you successfully book a service through the platform. For mechanics, creating a profile and sending quotes is free, with a commission on completed jobs.

Most customers start receiving quotes within 15-30 minutes of posting their request. The average response time is around 2 hours. You'll get email and SMS notifications as soon as mechanics submit their quotes, allowing you to compare and choose the best option quickly.

Wheelitin currently operates across the United Kingdom, with a growing network of mechanics in major cities and surrounding areas. Enter your postcode when requesting a quote to see available mechanics in your area.

Using Wheelitin is free for posting requests and receiving quotes. When you book a service, we charge a small platform fee (typically 5-10% of the service cost) which is included in the final price. This fee helps us maintain the platform, verify mechanics, and provide customer support.

Quotes are estimates based on the information provided. The final price may vary if the mechanic discovers additional issues during inspection. However, mechanics must notify you of any price changes before proceeding with additional work. You always have the right to approve or decline extra charges.

Yes, you can communicate directly with mechanics through our messaging system to discuss pricing, service details, and any special requirements. Many mechanics are open to negotiation, especially for larger jobs or repeat customers.

Yes. Every mechanic on Wheelitin goes through a rigorous verification process including background checks, licence verification, insurance confirmation, and credential validation. We also continuously monitor customer reviews and ratings to maintain high quality standards across our network.

All mechanics on our platform are certified professionals with proven track records. Most hold qualifications such as NVQ Level 3 in Vehicle Maintenance, City & Guilds certifications, or equivalent industry-recognised credentials. You can view each mechanic's qualifications, experience, and specialisations on their profile.

Absolutely! Each mechanic has a detailed profile showing their average rating, number of completed jobs, customer reviews, and feedback. We encourage all customers to leave honest reviews after service completion to help others make informed decisions.

Yes, all mechanics on Wheelitin are required to maintain valid public liability insurance and professional indemnity insurance. This protects both you and the mechanic in the unlikely event of damage or issues during service.

Simply post your service request with details about your vehicle and the work needed. Mechanics will send you quotes, which you can compare based on price, ratings, and availability. Once you select a quote, you can book directly through our platform and arrange a convenient time with the mechanic.

Yes, you can cancel a booking up to 24 hours before the scheduled time with no penalty. Cancellations within 24 hours may incur a small cancellation fee to compensate the mechanic for their time. You can reschedule for free up to 48 hours before your appointment.

We offer 24/7 emergency support for urgent breakdowns and repairs. Mark your request as "urgent" when posting, and available mechanics in your area will be notified immediately. You can also call our emergency hotline for immediate assistance.

Yes, all repairs booked through Wheelitin come with a service warranty. The specific warranty terms vary by mechanic and service type, but typically range from 30 days to 12 months. Warranty details are clearly stated in each quote and confirmed before booking.

Many mechanics on Wheelitin offer mobile services and can come to your home, workplace, or any convenient location. When posting your request, you can specify whether you need mobile service or prefer to visit a garage. Mobile service availability depends on the type of repair needed.

Payment is processed securely through our platform. We accept credit/debit cards, bank transfers, and digital payment methods. You only pay after the job is completed and you're satisfied with the work. Your payment is held securely and released to the mechanic within 3-5 business days after job completion.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. We never store your full card details on our servers, and all transactions are processed through PCI-compliant payment processors.

Your car’s issue is our priority. If the job isn’t completed to your satisfaction, contact our support team within 48 hours. We’ll coordinate with the mechanic to fix the problem, ensure the work is redone if needed, or provide a refund if the issue cannot be resolved. Payment is only released to the specialist once you confirm your problem is fully solved—guaranteeing both car owners and mechanics are treated fairly.

Once a refund is approved, it typically takes 5-10 business days to appear in your account, depending on your bank or card provider. We'll send you confirmation as soon as the refund is processed from our side.

Creating an account is quick and easy. Click the "Sign Up" button at the top of the page, enter your email address and create a password. You'll receive a verification email to activate your account. You can also sign up using your Google or Facebook account for even faster registration.

Our customer support team is available 24/7 to help you. You can reach us via live chat on our website, email us at support@wheelitin.com, or call our helpline at 0800 123 4567. We typically respond to emails within 2-4 hours during business hours.

Yes! You can add multiple vehicles to your account profile, including make, model, year, and registration details. This makes it faster to request quotes in the future, as your vehicle information will be pre-filled. You can also track service history for each vehicle.

You can delete your account at any time from your account settings. Go to Settings > Account > Delete Account. Please note that account deletion is permanent and cannot be undone. All your data, including booking history and saved vehicles, will be permanently removed within 30 days.